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Frequently Asked Questions

Yes, our devices are beginner-friendly and include guides to help you start safely and confidently.

Standard shipping takes 3–7 business days, depending on your region and order volume.

We accept returns within 14 days for unopened products. Please contact support for return authorization.

Some of our products may contain nicotine. Always check the product label or description before purchase.

Once your order ships, you’ll receive a tracking number by email. You can also track it from your account dashboard.