Return & Refund Policy

At MystiqueEjuice, we’re committed to providing you with high-quality vape products, exceptional customer service, and a smooth shopping experience. If you're not satisfied with your order, we’re here to help.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Item must be unused, unopened, and in its original packaging
• Return request must be made within 7 days of delivery
• Proof of purchase is required (order number, receipt, etc.)

Note: Due to hygiene and safety regulations, we cannot accept returns on any opened or used e-liquids, vape juice bottles, or disposables.

2. Non-Returnable Items

• Opened or used e-liquids and flavor concentrates
• Disposable vape devices
• Clearance or final sale items
• Items with physical damage due to misuse or negligence

3. Exchanges

If your item arrived defective or you received the wrong product, please contact us within 48 hours of delivery. We’ll gladly exchange it or offer store credit, based on availability.

4. Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

5. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or damaged item).

Please use a trackable shipping service and keep your receipt as proof of return. We are not responsible for lost or delayed return packages.

6. Contact Us

To start a return or ask about eligibility, please contact our support team:

📧 info@MystiqueeJuice.com